Your privacy matters to us. This Privacy Policy explains what personal data dreamjilli collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own information. By using the dreamjilli platform, you agree to the practices described in this policy.
Last updated: June 2025
When you create an account or use the dreamjilli platform, we collect certain personal information that is necessary to provide our services to players in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect your billing address and payment details — such as your GCash number or bank account information — solely to process deposits and withdrawals in Philippine pesos (PHP). Without this information, we are unable to open or maintain a verified account for you.
In addition to information you provide directly, we automatically collect technical data when you access the platform. This includes your IP address, device type, operating system, browser version, and session activity logs such as pages visited, games played, bets placed, and time spent on the platform. This technical data helps us maintain platform security, detect fraudulent activity, and improve the overall experience for players. We do not use this data to build advertising profiles or sell it to third-party marketers.
dreamjilli uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled. Optional analytics cookies help us understand how players navigate the site so we can make improvements. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.
The personal data we collect is used exclusively to operate and improve the dreamjilli platform for players in the Philippines. Specifically, we use your information to verify your identity and age, process financial transactions in PHP, deliver customer support, send you account-related notifications, and comply with our legal and regulatory obligations. We do not use your personal data for purposes beyond those stated in this policy without first obtaining your explicit consent.
We may use your contact details to send you important service updates, security alerts, and information about changes to our terms or this privacy policy. If you have opted in to marketing communications, we may also send you information about promotions and new features available on the platform. You can opt out of marketing messages at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing will not affect your ability to receive essential service communications.
We process your personal data on the following legal grounds: performance of a contract (to provide the services you have signed up for), compliance with legal obligations (such as anti-money laundering and responsible gaming regulations applicable in the Philippines), and our legitimate interests in operating a secure and well-functioning platform. Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
dreamjilli does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request. We do not collect data from individuals we know to be under 21 years of age, and any account found to belong to a minor will be closed immediately and all associated data deleted in accordance with applicable Philippine law.
dreamjilli does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, and only to the extent necessary for them to perform their specific function. These include payment processors who handle PHP transactions, identity verification providers who confirm your age and identity, and cloud infrastructure providers who host the platform securely. All third-party providers are contractually required to handle your data in accordance with applicable data protection standards.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when we are legally required to do so — for example, in connection with an anti-money laundering investigation or a court order. In such cases, we will disclose only the minimum information required to satisfy the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
Some of our service providers may be located outside the Philippines. Where your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information to a standard equivalent to that required under Philippine data protection law. These safeguards may include contractual clauses, data processing agreements, or the use of providers operating under recognised data protection frameworks. By using the dreamjilli platform, you acknowledge that your data may be processed in jurisdictions outside the Philippines for the purposes described in this policy.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of your personal data, to request correction of any inaccurate information, and to request deletion of your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to receive your data in a portable format where technically feasible. These rights are subject to certain legal limitations — for example, we may be required to retain certain records for regulatory compliance purposes even after you close your account.
To exercise any of these rights, you can contact our support team by emailing [email protected] with the subject line "Data Rights Request." We will acknowledge your request within five business days and aim to fulfil it within 30 days. In some cases, we may need to verify your identity before processing your request to ensure that we do not disclose your data to an unauthorised person. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure in accordance with anti-money laundering regulations in the Philippines. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. For questions about specific retention periods, please contact us at [email protected].
If you have any concerns about how dreamjilli handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers.